Terms for in-person and online workshops, events, and programs hosted by Lissa Rankin Inc., Lissa Rankin MD, the Whole Health Institute, and any partnership, and any co-produced event.
Recording and Privacy
Scope
This section explains how we record, store, and use audio, video, screen shares, images, and chat during live online sessions.
Consent to recording
• By enrolling and attending live sessions, you consent to the recording of teaching segments.
• Breakout rooms are not recorded.
• We record the facilitator’s view only. No gallery view.
• If you unmute or speak during a recorded teaching segment, your voice may be captured.
Your controls
• You may keep your camera off at any time.
• You may use a preferred first name or a pseudonym.
• You may use a neutral or blurred background.
• You may join by audio only and stay muted unless speaking.
How we use recordings
• To provide replays to enrolled members who missed a session.
• To deliver future evergreen or cohort versions of the same or similar program.
• We do not use your name, image, or voice for public marketing without your separate written permission.
Access and distribution
• Recordings are streaming only behind a member login.
• We disable participant downloads, local recordings, and chat export.
• We may share recordings with service providers who support our platform under written contracts and confidentiality duties.
• We do not sell recordings or participant data.
Confidentiality and community rule
• “What is shared here stays here.” Sharing private member content outside the program is not allowed.
• We remove participants who violate this rule.
• Confidentiality has limits. No online space can be risk-free. Screen capture and misuse by others are possible. We act fast on reports.
Data rights and legal bases
• If you are in California, the EEA, or the UK, you may request access, correction, deletion, or restriction of your personal data.
• Contact: [support@lissarankin.com].
• Our legal bases include your consent and our legitimate interests in operating and improving the program.
Retention
• We keep recordings only as long as needed for program delivery, quality assurance, dispute resolution, or legal obligations.
• Access ends when your membership ends or you unsubscribe.
Security
• We store recordings in systems with access controls and logging.
• We use third-party platforms such as [Zoom, Vimeo, or equivalent]. Their privacy policies apply in addition to ours.
Minors
• Our programs are for adults. Do not enroll a minor without written parental consent and our prior approval.
Prohibited conduct
• Do not record, download, screenshot, or share sessions or replays.
• Do not copy or repost chat or participant content outside the program.
Acknowledgment
• By joining a live session, you confirm you have read and accept this Recording and Privacy section.
Here is how we protect you now:
- Confidentiality pledge at sign-up. “What’s shared here, stays here.” Violations lead to removal.
- Teaching is recorded. Breakout rooms are not recorded.
- We post only the facilitator’s view in recordings. No gallery view. No participant names.
- Streaming only. No downloads. We disable chat export and participant recordings.
- Limited access. Recordings live behind a login for enrolled members only. We review and remove any sensitive moments on request.
- Retention policy. We remove participants who unsubscribe from the program
Extra steps you control:
Name and video controls. Use a preferred first name (fictitious if you want). Neutral background or blur.
What this means for you:
- You can attend teaching segments with your camera turned off if you like.
- You can be fully yourself with the camera on in a no-record breakout room.
- You can change your name and use a pseudonym
Limits and promise
No online space can offer zero risk. Our job is to reduce risk and act fast if something feels off.
Copyright and Access to Programs
Unpermitted use of copyrighted materials is unfair to those who pay the price for a product, the content creators, and the team that provides access and support. Unless otherwise specified, the purchase of a product is considered a license for a single seat only, and content, images, files, recordings or other electronic media, access, assets, logins, passwords or any other material may not be sold, shared, distributed, copied or otherwise made available unless explicitly permitted by the company in writing.
The author’s work is automatically protected under U.S. copyright law. In the case of a violation the provider and their agents reserve the right to take action that may include terminating course access and recalling any assets without warning as well as pursuing damages under the full extent of the law. We apply safeguards to secure copyright and track access to our materials including IP tracking and audits.
Access to Program Materials
Live Online Workshops and Evergreen Programs
Unless otherwise stated, all program materials and recordings are hosted on a third-party platform (currently Teachable). If you purchase a one-time program (live or pre-recorded), you will have access to the content, including recordings, for a minimum of twelve (12) months from the date of purchase. To retain access beyond that period, we recommend downloading any materials or recordings to your own device before the access period ends.
Subscription-Based Programs
As long as your subscription remains active, you will have access to the relevant program materials, recordings and groups on the hosting platform. When your subscription ends or is canceled, access to the platform and its contents will be revoked. To retain any materials, you must download them to your own device before the end of your subscription term.
Platform Changes and Third-Party Services
We currently use Teachable to host course content but reserve the right to change platforms at any time. We are not responsible for the functionality, policies, or continued access provided by Teachable or any other third-party service.
Cancellation & Refund Policy
Online Live Workshops
The full amount (minus the refund fee) will be refunded upon written request to support@lissarankin.com up to 14 days prior to the start of a program unless otherwise specified. Refund requests up until the start of the program will be credited toward future programs. Refund requests after the start/launch of a program will not be granted. Sliding scale, stipends or subsidies cannot be refunded. All refunds carry a $50 processing fee that will be deducted at the time of refund. The fee covers the charges that our payment processor charges and the manual off-boarding from our learning platform, CRM, social media groups, and the time it takes for our support team to manage that process.
Program Subscriptions
Subscriptions can be cancelled 24 hours in advance of the automatic payment upon written request to support@lissarankin.com. Refunds will not be granted once the payment has been processed. Refunds for multiple periods cannot be granted. There is no processing fee for cancellation of subscriptions.
Transformational Mentoring
Mentoring agreements can be can be canceled and will be refunded (minus the processing fee) up to 14 days prior to a calendar booking. If the cancellation is within the 14 day window that appointment will be upheld and a partial refund for the remaining number of sessions will be issued. If no booking has been made the full amount (minus the processing fee) will be refunded. No refund or rescheduling is offered for no-shows. Cancellations within a 48-hour window are considered no-shows. Scheduled bookings can be rescheduled outside a 48-hour window and must be done using the appropitate calendar link. All refunds for mentoring carry a $50 processing fee that will be deducted at the time of refund.
Privacy Policy
This Privacy Policy applies to our information collection and use practices when you visit any of our websites, including, without limitation, lissarankin.com, lissarankinmd.com mindovermedicinebook.com.com, thefearcurebook.com, theanatomyofacalling.com, medicineforthesoulrx.com, visionaryignitionswitch.com, thefearcureprogram.com, cominghometoyourspirit.com, 40daywholehealthchallenge.com, wholehealthmedicineinstitute.com and any other website associated with the company (the “Websites”); and (ii) offline when you provide information to us.
What information do we collect?
We collect information from you when you place an order or sign up for our newsletter.
When entering your information, you are giving consent to use this information to send additional emails and communication as described below.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. If you have provided us with your email address, we may send you emails in order to inform you of courses, events or activities at or related to lissarankin.com that we believe may be of interest to you, or to alert you about promotional events on the site. You may opt out at any time by following the Unsubscribe link within the email.
Upon request, we provide Users with access to all information that we maintain about them.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To process transactions, provide product and course details, and updates via newsletter.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our websites privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
3001 Bridgeway, Ste. #231
Sausalito, CA 94965
Phone: (415) 943-0094
support@lissarankin.com
Modified date: 5/28/2020